Privacy Policy

The Short Version

• We collect as little as possible: only your email address if you choose to join the newsletter, and the messages you choose to email us.
• There are no accounts, no passwords, no analytics, no ads and no tracking on this website.
• Payments are handled entirely by Lemon Squeezy. We never see your card details.
• The games and talking features run on your own device. Nothing your child taps or plays is sent to us.
• You can ask us to see or delete your information at any time.

Who This Policy Covers

This Privacy Policy explains how YOUR_BUSINESS_NAME ("Leemo's English," "we," "us") handles information when you visit this website, sign up for our newsletter or free printable, email us, or buy something from the shop. Leemo's English makes English-learning videos, printables, flashcards and stories for young children, but this site's forms and checkout are meant to be used by a parent, guardian, teacher or other adult, not by a child on their own.

We are the "controller" of the small amount of personal information described below.

Information We Collect

Information you choose to give us

• Email address: only if you sign up for the newsletter or the free printable. That's the only field on those forms; we don't ask for a name, phone number, age or anything else. You must confirm you're 18 or over to sign up.
• Messages you send us: if you email us (for a classroom license, a support question, to share your story, etc.), we keep that email and our reply so we can help you and have a record of the request.

Information our payment partner collects

When you buy something from the shop, checkout happens through Lemon Squeezy (now part of Stripe), who acts as the "Merchant of Record" for every sale. That means Lemon Squeezy, not us, is the seller of record and the one who receives your payment details. We never see or store your card number. Lemon Squeezy collects the billing information it needs to process payment, handle tax and prevent fraud, under its own privacy policy. We receive basic order information from Lemon Squeezy (which product was bought, the price, and the email address the download was sent to) so we can keep records and help with support requests.

Information collected automatically

This site is hosted on Cloudflare Pages, which, like virtually any web host, keeps standard technical request logs (such as IP address and browser type) for security and reliability purposes. We have not installed any analytics or advertising tool (no Google Analytics, no ad pixels, no social media trackers). Our fonts and images are stored on this website itself, so loading a page doesn't contact Google or any other outside company.

What stays on your own device

Your shopping cart, your sound on/off choice, and whether you've dismissed our cookie notice are remembered in your browser's local storage, on your device only. We never receive this information. See our Cookie Policy for details.

The talking features (Leemo's voice)

When Leemo says a word (tapping Leemo, the balloons, or the memory game), the sound is either played from a recording stored on this website, or spoken by the voice built into your own browser or phone. Some browsers' most natural-sounding voices are produced by the browser maker's online speech service (for example Microsoft for Edge, or Google for Chrome). In that case only the word being spoken, such as "Apple," is processed by that service. Nothing about you or your child is included, and we receive nothing. You can turn all sound off with any 🔊 button.

Why We Use It (Legal Basis)

• Newsletter and free printable: your consent, given by ticking the box. You can withdraw it at any time with the unsubscribe link in every email.
• Replying to your emails: our legitimate interest in answering you and keeping a record of what was agreed.
• Order records: to fulfil the purchase you asked for, and to meet our legal bookkeeping and tax obligations.
• Hosting logs: our legitimate interest in keeping the website secure and working.

We never use your information for automated decision-making or profiling, and we never sell it.

Children's Privacy

Leemo's English makes content for children, so we've designed this website to collect nothing from them:

• The memory game, the balloons and Leemo's talking features run entirely on your device and send no information to us.
• There are no accounts, chat, comments, uploads, or any way for a child to share personal information on this site.
• Our only forms (newsletter and free printable) are for adults, and ask the person signing up to confirm they're 18 or over.
• We don't show ads and don't use tracking or profiling of any kind.

We do not knowingly collect personal information from children under 13 (or the age of digital consent where you live). If you believe a child has sent us personal information, please contact us at YOUR_EMAIL@leemosenglish.com and we'll delete it promptly.

Cookies & Similar Technologies

Our Cookie Policy covers this in full. In brief, this site only uses local storage for the cart, your sound setting and the cookie notice. Lemon Squeezy's checkout is only loaded when you go to the shop, and it may set its own cookies to process payments and prevent fraud. We don't use analytics or advertising cookies.

Third Parties We Work With

Only these companies ever handle information connected to this website, and each only for the purpose listed:

• Lemon Squeezy (part of Stripe, Inc., USA): payment processing, tax collection, receipts and delivering your digital downloads. Their privacy policy.
• MailerLite (EU-based email service): stores newsletter subscribers' email addresses and sends our emails. Their privacy policy.
• Cloudflare (USA): hosts the website and protects it against attacks. Their privacy policy.
• Our email provider (YOUR_EMAIL_PROVIDER): stores the emails you send us.

We don't sell your information to anyone, and we don't share it with anyone for their own marketing.

How Long We Keep Information

• Newsletter email address: for as long as you stay subscribed. When you unsubscribe, we stop emailing you immediately. If you ask us to, we'll delete your address completely within 30 days (otherwise MailerLite keeps it only on an "unsubscribed" list, so you're never emailed again by mistake).
• Emails you send us: up to 3 years after our last conversation, then deleted, unless it relates to an order or license we need to keep longer.
• Order records received from Lemon Squeezy: up to 7 years, the longest period tax and accounting rules commonly require, then deleted.
• Hosting logs: kept by Cloudflare for a short period under its own policy.

Your Rights & Choices

Depending on where you live (for example under the GDPR in the EU/UK, or US state privacy laws), you have the right to ask us what information we hold about you, to get a copy, to correct it, to delete it, to object to how we use it, or to withdraw your consent. Parents and guardians can also ask us to review or delete any information about their child.

Email YOUR_EMAIL@leemosenglish.com and we'll reply within 30 days. We may ask you to confirm the request from the same email address, so we don't hand your information to someone else. You can also unsubscribe at any time with the link in any of our emails.

If you're unhappy with how we've handled your information, you have the right to complain to your local data protection authority (for example the ICO in the UK, or your country's supervisory authority in the EU). We'd appreciate the chance to put things right first.

International Visitors

Leemo's English welcomes families in many countries. Our service providers listed above may process information outside your country (for example in the USA or the EU). Where that happens, they rely on recognised legal safeguards such as the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.

Keeping Information Secure

This site is served only over an encrypted connection (HTTPS), uses strict browser security rules that block scripts from anywhere except our trusted checkout partner, and has no logins or database that could be broken into. We never handle payment card numbers; that's Lemon Squeezy's job. We protect our own email and service accounts with strong unique passwords and two-factor authentication. No online service can guarantee perfect security, but we keep the information we hold to a minimum on purpose. If we ever learned of a breach affecting your information, we'd tell you and the relevant authorities as the law requires.

Found a security problem? Please tell us privately at YOUR_EMAIL@leemosenglish.com (see also security.txt).

Changes to This Policy

If we change how we handle information (for example, if we ever add an analytics tool), we'll update this page and the date at the top before the change takes effect. If the change is significant, we'll tell newsletter subscribers by email.

Contact Us

YOUR_BUSINESS_NAME
YOUR_BUSINESS_ADDRESS
YOUR_EMAIL@leemosenglish.com