Refund Policy

Digital Products & Instant Delivery

Everything in the Leemo's English shop is a digital download. As soon as you check out, your file appears on-screen and is emailed to you — there's no shipping and no waiting. Because the product is delivered instantly and can be saved or printed right away, digital purchases like these are generally treated as final once the download has happened, the same way most digital shops handle it.

Our Refund Policy

That said, we want you to be happy with what you bought. We'll gladly offer a refund or replacement if:

• The file was corrupted, incomplete, or wouldn't open.
• You were accidentally charged twice for the same item.
• You bought the wrong pack by mistake and haven't downloaded or printed it yet.

Outside of situations like these, refunds are considered on a case-by-case basis — just reach out and explain what happened.

How to Request a Refund

Email YOUR_EMAIL@leemosenglish.com with your order confirmation (or the email address you used at checkout) and a quick note about what went wrong. We aim to respond within a few business days.

Payment Disputes & Lemon Squeezy

Checkout for every product runs through Lemon Squeezy, who acts as the Merchant of Record for each sale. If you open a dispute directly with your bank or card provider instead of contacting us first, it will usually be handled by Lemon Squeezy under their own payment and consumer-protection terms. We'd genuinely appreciate the chance to sort things out directly first — it's usually faster.

Classroom Licensing

Refunds for a classroom or bulk license are handled individually, since pricing for those is worked out by email rather than through the standard shop checkout. Contact us at YOUR_EMAIL@leemosenglish.com if something needs adjusting.

Contact Us

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